FAQ2018-06-28T13:50:11+00:00

F.A.Q.

In this section, you will find the answers to the main questions usually asked by guests before and during their stay. If any question you have is not found here, or for anything else, please do not hesitate to contact us. Contact details may be found on the HOW TO REACH US page.

How can I get to the hotel?

 

BY CAR: you can park your car at the Tronchetto Island or in one of the Piazzale Roma garages. Then, you can take the public vaporetto (line 1 or line 2), get off at San Marco – Vallaresso stop and, once you reach Piazza San Marco, take the calle under the Clock Tower (Merceria Orologio); At the end of the street turn left into Calle Fiubera, cross the small bridge and you will find the hotel in front of you.
Once you park your car, you can reach the hotel by using a private water taxi which will take you from the parking area to the point where you can get off just a few meters from the hotel. The cost is around 75 Euros (up to 4 people + 1 piece of luggage per person).

BY TRAIN: You can take the public transit vaporetto (line 1 or line 2), get off at San Marco – Vallaresso stop and, once you reach Piazza San Marco, take the calle under the Clock Tower (Merceria Orologio); At the end of the street turn left into Calle Fiubera, cross the small bridge and you will find the hotel in front of you.
You can reach the hotel by using a private water taxi which will take you from the train station to the point where you can get off just a few meters from the hotel. The cost is around 75 Euros (up to 4 people + 1 piece of luggage per person).

BY PLANE: You can use the ALILAGUNA transit service, get off at San Marco – Vallaresso stop and, once you reach Piazza San Marco, take the calle under the Clock Tower (Merceria Orologio); At the end of the street turn left into Calle Fiubera, cross the small bridge and you will find the hotel in front of you.
You can reach the hotel by using a private water taxi which will take you from the airport to the point where you can get off just a few meters from the hotel. The cost is around 120 Euros (up to 4 people + 1 piece of luggage per person).

Where can I park?

You can park your car at Tronchetto Island or in one of the Piazzale Roma garages. If you choose the San Marco Garage in the Piazzale, you can take advantage of a 10% discount (at the time of your departure, ask the hotel concierge for a discount coupon).

What are the check-in and check-out times?

Check-in time is from 2 pm.
The room must be vacated by 11 am.

Are the prices per room or per person?

Our prices are per room and per night.
Prices include American buffet breakfast, VAT and service.
The sojourn fee (Tourist Tax) is not included.

What are the payment methods?

Payment may be made using major credit cards (Visa, Mastercard, etc.), in cash or debit card.

What happens if I cancel my booking?

If you choose a “Non-refundable rate” when making your reservation, your credit card will be charged for the total stay and, once booked, it will not be refundable in the case of no show or cancellation.
If you choose a “Standard rate”, your credit card will only be a guarantee. You can cancel your reservation without any penalty up to 72 hours before the check-in date.
After this time, a one night stay will be charged in case of late arrival or late cancellation.
We would like to inform you that the hotel reserves the right to temporarily hold an amount prior to arrival.

What are reception hours?

Our concierge staff is always at your disposal.

What documents should we present at reception?

Upon your arrival, you will have to present a valid identification document (ID card, passport, residence permit, etc.).

What languages do the hotel staff speak?

Our staff speaks Italian, English, French, German and Spanish.

The hotel has a luggage storage?

Yes, we provide our guests with a secure luggage storage that can be used free of charge.

Can luggage be left at the hotel after check-out?

You can leave your luggage in our storage even after check-out and at no extra cost.

Does the hotel have an elevator?

Yes.
Only our Economy rooms are accessible by stairs.

Is the hotel accessible by wheelchair?

Yes.

Is the hotel accessible to animals?

No, animals are not allowed.

What time is breakfast?

Our breakfast is served from 7.30 to 10.00.

Are there gluten-free products?

Yes.

Is there a bar in the hotel?

Yes.

Does the hotel have a restaurant?

No.

Is there room service?

Yes, upon request.

Does the hotel have a Wi-Fi connection?

We have free Wi-Fi access throughout the hotel.

Is there air conditioning in the rooms?

All our rooms have directly adjustable air conditioning.

Does the hotel have laundry service?

No. There is a laundry in the immediate vicinity.

Does the hotel provide service for booking tours, museums, etc.?

Yes, and our concierge staff is always at your complete disposal.

How can I get to Piazza San Marco?

The hotel is located 100 meters from Piazza San Marco.

Where are the nearest vaporetto boats?

The hotel is ideally located to easily reach the stops at San Marco and Rialto.

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